Frequently Asked Questions
Find answers to common questions about our services and booking process.
Can I book a nanny for my hotel?
Yes. Share your hotel details and booking requirements, and our team will confirm availability and any hotel access procedures.
Do you accept last-minute bookings?
Yes, subject to caregiver availability. Advance booking is recommended, especially during weekends, holidays, and peak travel periods.
What information is required?
We normally request the service date, hours, location, number and ages of children, preferred language, routines, allergies, and any special requirements.
What age groups do you accept?
Our experienced caregivers can look after children of all ages, from newborns and toddlers to older children.
Can travel agents book on behalf of their clients?
Yes. Travel agents and tour operators can arrange childcare in advance and may qualify for partnership commissions.
Is pick-up and drop-off available?
It may be arranged depending on the location, schedule, child’s requirements, and availability.
What is the minimum booking hours and payment terms?
Please contact us regarding minimum booking hours, payment processing, cancellation, and rescheduling terms.